FAQ

Frequently Asked Questions

1.What can I return?

You may return the new, unopened items sold and fulfilled by igeeneu.com within 30 days of delivery for a full refund.

2.Refunds

Refund will be returned to your original payment method.

3.When will I get my refund?

Most refunds are fully refunded within 2-3 working days after we receive and process your return.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.

4. Does igeeneu.com offer replacements and exchanges?

Yes, If you received a damaged or defective item, we’ll ship you a replacement of the exact item.

In order to quickly resolve your issue and need to be replaced, please contact our customer service email support@igeeneu.com for assistance

5. Partial Refunds

Please note that refunds will be reduced for returned items, such as for signs of customer use or damage, or missing parts, accessories, or manuals.